Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of http://onlineshoppingbuzz.com website.

User Agreement

This User Agreement contains rules and regulations, policies and terms and conditions and agreement applicable to any person who may access or use http://onlineshoppingbuzz.com including any subdomains, web pages or extension of http://onlineshoppingbuzz.com (Website) and you hereby agree and acknowledge to be bound by the terms of this User Agreement.

The use of http://onlineshoppingbuzz.com and the services provided are subject to the rules and regulations, policies, notices, terms and conditions set forth in this User Agreement.

For the purposes of this User Agreement, ‘User’ and wherever the context may require ‘You’ (or any variation thereof), shall mean any natural or legal person who has agreed to become a user of the Website by accessing or browsing the Website and/or has registered as a member of the Website by submitting identification information/ registration details using the computer system of this Website and Accepting the electronic record of the User Agreement and hasobtained a unique username and a secret alpha-numerical key (password) for using the Website.


http://onlineshoppingbuzz.com reserves the right to change this Website and/or alter the terms and conditions of this User Agreement at any time and retains the right to deny access to anyone who the Company believes has violated the provisions of this User Agreement.

You are advised that any amendment to the User Agreement or rules and policies incorporated herein by reference will only be notified on the Website on publicly accessible links and you agree by accessing, browsing or using this website that this constitutes sufficient notice for all purposes against you.

The revised version/ terms shall be effective from the time that the Company posts the same on the Website. [In the event, that the User Agreement includes a substantial change, the Company will provide 30 days’ prior notice of such substantial change by posting the same on the Website and also at the email address provided by the User to the Company. For the purposes of this User Agreement, ‘substantial change’ means a change to the terms of this User Agreement that reduces your rights or increases your responsibilities.]


Payment on Billing shall mean a Transaction where the payment for the items purchased is paid through the buyer and has opted to deposit the Transaction Price in the bank account of the Company by way of cash, cheque, demand draft or any other mode of payment and such payment of the Transaction Price is credited to the bank account of the Company within [3] days of booking the Transaction.

Payment on Delivery shall mean a Transaction where the payment for the items is collected from the buyer by the Logistics Partner at the time of delivering the goods. In this case, the Buyer shall only make payment in cash and no other mode of payment will be accepted. However, this facility is available only in limited cities in India and the Company in its sole discretion and without notice, reserves the right to add or withdraw the cities in which such option may be available.This facility shall not be available for Delivery of items outside India.

Delivery / Delivered means physical delivery of the items to the buyer (for which a Transaction Price has been paid by the buyer by Payment on Billing or the buyer has opted for Payment on Delivery or such other mode of payment approved by the Company) by the seller through a reputed courier service or by the Logistics Partner to the address communicated by the buyer on the Website.

Dispatch/ Dispatched shall mean that the items (for which a Transaction Price has been paid by the buyer by Payment on Billing or the buyer has opted for Payment on Delivery or such other mode of payment approved by the Company)have been dispatched by the seller through a reputed courier service or by the Logistics Partner at the address communicated by the buyer on the Website.

Dispatch Details means the true, accurate and valid data, information, details or documents as specified by the Company from time to time, which the courier/ Logistics Partner is obligated to provide to the Company [on the Website] as proof that the item has been Dispatched and/or Delivered, as the case may be.

Information means and shall include any confidential and/or personally identifiable information or other information provided to the Company or other Users of the Website at the time of registration with the Website, buying or listing process or through any email feature and shall include without limitation your name, email address, billing/shipping address, phone number and banking / financial information.

Issuing Bank in respect of a buyer means any bank that has issued a Valid Card (credit/ debit/ cash card) to the buyer or the branch of a bank which maintains a Valid Bank Account in the name of the buyer, with which the buyer makes payment of the Transaction Price. The Company may add or remove or suspend any one or more banks directly or through any payment gateway facilitators, and such change shall come into effect upon the same being posted on the Website.

Logistics Partner shall mean reputable logistics and courier company(s) appointed by the Company that will provide various services of collection and delivery of items, the collection of the Transaction Price from the buyer in case of Payment on Delivery Transactions or such other services that the Company may require.

Transaction means every electronically generated valid purchase order placed by the Buyer for purchasing the items listed on the Website.

Transaction Price means the price to be paid for the items to be purchased by the buyer for every Transaction and which price shall include, if applicable, the shipping charges, insurance charges, and all other taxes, duties, costs, charges and expenses in respect thereof as charged by the seller.

Valid Card means any valid credit card/ valid debit card/ valid cash card or any other card of whatsoever nature issued by Visa or MasterCard and/or by any Issuing Bank or any institution designated to issue such cards and lawfully owned by the User of the card at the time of the Transaction as well as at the time of Refund, if any.

Valid Bank Account shall mean a valid and operational bank account in the name of the User of which the User is the rightful and legal owner having the ability to issue cheques/ demand drafts and make deposits, which in respect of the buyer shall be referred to as the Buyer Bank Account. [Buyer Bank Account is required to be with a branch of a nationalized bank as per applicable Indian laws or other banks which are registered with or approved by Reserve Bank of India and such branch and/or account of the Buyer supports Reserve Bank of India’s electronic / online banking system including, without limitation, National Electronic Funds Transfer (NEFT) and/or Real Time Gross Settlement (RTGS)].


This Website may only be used or accessed by such persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872 including minors, persons of unsound mind, and undischarged insolvents are not eligible to use the Website. A minor is not allowed to access or register as a User or sell or purchase any items on the Website.

If you represent and are registering as a business entity, by accepting the User Agreement you represent that such entity has sufficient authority under applicable law to enter into the User Agreement and you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.

Registration and Communication


You are solely responsible for maintaining secrecy and confidentiality of your username and password. You hereby acknowledge and accept that the website will grant access to any person who has obtained your username and password in the same manner as it would have granted access to you and you are responsible for all activities conducted under your username and password.

The Company, its employees or associates will not be responsible in any manner for losses occurring from such breach of secrecy of your username and password.

You agree that your sole purpose of registering or using the Website is to buy the products like ethnic products or such products as may be specifically notified by the Company on the Website from time to time (that are permitted to be bought and sold under applicable law) and you shall not use this Website for any other purpose other than as mentioned above or products that are not allowed under applicable law to be sold or bought by you in any manner.

You agree to provide true, accurate and complete information while registering or for any other purpose when prompted to do so on the Website. You are prohibited from misrepresenting your identity and agree not to represent yourself as another User or login/ register using the identity of any other person.

You are responsible to maintain and promptly update the information provided while registering or for any other purpose on the Website to ensure that the information provided by you is true, accurate, current and complete at all times.

If you provide any information that is untrue, inaccurate, not current or incomplete or the Company has reasonable grounds to deduce that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, the Company reserves the right to indefinitely suspend or terminate or block your use or access to the Website in any manner whatsoever.

Buyer Registration: Other than being a User, there is no separate registration requirement for buyers.

Electronic Communication: You agree to keep yourself updated with all data, information and communication pertaining to you made available on the Website by the Company.

You further agree that your use of the Website or provision of any data or information including any correspondence (by email or otherwise) to or by the Company is through electronic records and you consent to receive communication from the Company via electronic records which will be deemed adequate service of notice/ electronic record.

Terms of Use

You give permission to the Website and the Company to store details and records of your usage of the Website indefinitely. However, this does not constitute any obligation on the part of the Company or the Website to do so.

The membership on the Website is free and the Company does not levy any charges/fees for browsing or buying on the Website.

Any information provided by you to the Company or submit on the Website or provide or display to other Users of the Website in the registration, buying or listing process, in the feedback area or through any e-mail communication is solely your responsibility and the Company or the Website merely is a platform where such information is distributed, published, displayed or used by Users. The Company or the Website is not liable for accuracy, appropriateness or legality of such information.

Consent and Privacy Policy

By using the Website and/or by providing your information, you consent to the collection and use of such information disclosed by you on the Website. The personal information/data including but not limited to the Information provided by the You to the Website during the course of a Transaction shall be treated as strictly confidential and retained in accordance with the Privacy Policy which is incorporated herein by reference and applicable laws and regulations including but not limited to Information Technology Act, 2000 and rules thereunder.

We do not sell or rent or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent and the Company only uses your information in the manner described in the Privacy Policy.

If you do not agree with your Information being transferred or used in this way please do not use the Website.

The Company views the protection of user’s privacy as a very important community principle. The Company clearly understands that you and the personal information provided by you is one of the most important assets to the Company. e Company stores and processes the information provided by you in computers located in India that are protected by physical as well as reasonable technological security measures and procedures in compliance with the provisions of the Information Technology Act, 2000 and rules made thereunder.

BREACH Without limiting other remedies that the Company may pursue, the Company may at its sole discretion take such action as it deems fit including but not limited to cancellation of the Transaction or payments made, limit your activity, immediately remove your information or listings, or end your listing, warn other Users of your actions, forthwith temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website or initiate any legal action it may deem fit, particularly in the event:

You breach any of the provisions of this User Agreement including any of the rules and policies, documents, terms, and conditions made thereunder which are incorporated herein by reference;

The Company is unable to verify or authenticate any information provided by you;

The Company believes that your actions may cause legal liability to the Company, other Users or yourself.

No actions, omissions or decisions taken by the Company shall waive any rights or claims that the Company may have against the User. Any User that may have been suspended or blocked may not register or attempt to register with the Website or use the Website in any manner whatsoever until such time that such User is reinstated by the Company.

Notwithstanding the above, if you breach the User Agreement or the rules and policies and other documents incorporated herein by reference, the Company reserves the right to recover any amounts due and owed by you to the Company and to take strict legal action including but not limited to referral to the appropriate Police or other authorities for initiating criminal or other proceedings against me.

Secure Payment Options
We are always with you, before your purchase and after your purchase.
We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.

We at http://onlineshoppingbuzz.com keep your Money Safe everywhere.

What if something goes wrong with your placed order?
No worries! Our Dispute Resolution team is there for you Within 5 Days. We encourage the buyer and seller to resolve the dispute themselves using the tools provided by us. After 5 Days PayUMoney dispute resolution team intervenes and resolves the problem objectively. Your money is returned back if the seller is at a mistake. The maximum time to resolve any dispute is 12 days.In an unlikely case, where you have a problem with the delivered product or any mismatched expectation, you can raise a quick dispute with our dispute resolution team.

Our team will resolve your dispute in an unbiased way so that you do not face any financial loss. This dispute will be resolved within 12 working days, we will refund your money back if the dispute is genuine.

This way PayUMoney enables you to have complete control over your money even when you have paid!

Sign up 2 Pay by any payment method of your choice. We provide a wide array of online payment methods to choose from. You can pay by Credit Card/Debit Card/Netbanking.

We accept all Credit Cards (Master/VISA) All Debit Card (including Maestro) Whatever your online mode of payment, you can rest assured that we keep your transaction details secure and confidential at all times.

Sign up Once and Pay anywhere across the web securely and use your stored payment details to pay securely to thousands of PayUMoney merchants.

Our superfast checkout feature enables you to store your card details, shipping, and billing information securely. These details are stored in an encrypted manner by using an expensive hardware-based security system.

Is it safe to use my credit card?
Yes, shopping at http://onlineshoppingbuzz.com is 100% safe. We are using one of the secured payment gateway PayUMoney.This payment gateway is secure and provides multiple options to pay.

Why Use PayUMoney for making online payments?
As for us, your safety comes first! We make your buying totally safe through our Buyer protection Mechanism Safety CheckPoint 1. You purchase a product and pay through PayUMoney payment gateway your money is kept with PayUMoney safely.

Safety CheckPoint 2

Only once when you receive the product then only payment is released.

Safety CheckPoint 3

PayUmoney uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. Furthermore, PayUmoney also prompts you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her.

We assure that http://onlineshoppingbuzz.com offers you the highest standards of security currently available on the internet to ensure that your shopping experience is safe and secure.

Will http://onlineshoppingbuzz.com store my credit card information?

http://onlineshoppingbuzz.com does not collect or store any of your account information at all. Your transaction is authorized at multiple points, first by PayUmoney and subsequently by Visa/Mastercard/Safekey secures your information directly without passing through us.

What credit cards are supported?
We accept all MasterCard and Visa credit cards.

Shipping and Return Policy
http://onlineshoppingbuzz.com offers FREE SHIPPING anywhere in INDIA.

We at http://onlineshoppingbuzz.com ensure 100% quality. Our Quality team thoroughly checks every item before dispatching it to you.

How are items packaged?

Each and every item is carefully packed to avoid any form of damage.

http://onlineshoppingbuzz.com Return Policy?

Our “Friendly Buyer Protection Program” allows you for an easy return and refund:

“Damaged/Defective/Broken” products. (Which is not possible)
Products not as per description/specifications on the website.
All the products must be returned in the original condition they were received in along with any bills and labels.

Please follow the below-given steps to register your dispute within 3 days of receipt of the product.

Any disputes which are registered after 3 days of delivery may not be entertained.

Products which are custom stitched cannot be returned.

How to raise the dispute for an order?

You need to register your dispute:

By just sending an email with images of defective/damaged products within 3 days of delivery. We would require photos of the damaged/defective/different products received so that we can defend your dispute with a manufacturer. Please make sure to mention your order number in the email.

Once we review your return request, we will send you an e-mail with either a resolution or return of your item. Please allow our resolutions team three working days’ time to respond to your return request and provide instructions on returning your item.

We would recommend you to use an online traceable courier service for returning your items.

Who will pay the delivery charges for returning of products?

When you are returning an item that is damaged/ defective or is not the right product you have ordered for, you will be compensated for return courier charges.

You will be paid flat Rs50 which can be used to buy any of the http://onlineshoppingbuzz.com items for the next 45 days. Please pack well before returning the product so that it reaches the manufacturer in a good condition.

The amount paid for the product will be directly refunded back to your bank account/credit card/debit card within 15 working days of the receipt of the product returned.

Note: 15 days does not include Saturdays, Sundays and Bank Holidays.

What is the estimated delivery time?

We strive to deliver the products at the earliest. Expected delivery time is within 7 working days of the order placed.

A maximum of 10 working days may take place in cases of unforeseen situations.

How is the product delivery done?

We try to process all product deliveries through reputed courier companies like Bluedart, DTDC, Professional.In case of some areas Pincode/Zipcode where the product deliveries are not possible by these courier companies in such cases, we use Indian Speed to deliver the products.

If there is no courier service available in your area, we shall get in touch with you and try to work out an alternative delivery location.

How to track the delivery of my order?

ODS has tie-ups with reputed courier companies to deliver items who will provide you with the Tracking ID for the order placed by you wherein you can track your product status.

Once the product is dispatched we will send an email to you with the tracking number.

Also, you can find the tracking number in your order history panel in your account when you log in.

Who will bear the Octroi charges for certain locations in India?

Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities.

A customer has to bear any octroi applicable in the area. Octroi can be paid to the courier company.

if requested by them in these cities. http://onlineshoppingbuzz.com is not liable for any Octroi payments.

Buyers Policy
Under User Agreement defines capitalized terms used but not defined herein will have the same meaning.

As a buyer, upon buying you understand and accept that upon initiating a Transaction on the Website, you are entering into a legally binding and enforceable contract with the seller to purchase the items from the seller using either Payment on Billing or Payment on Delivery as the method of payment to pay the Transaction Price which shall be paid to the seller through your Issuing Bank (except in case of cash payments). You agree and acknowledge that the Company is only a facilitator of collection and remittance of Transaction Price. No interest or any benefits whatsoever is given to or can be claimed by the Buyer on the Transaction Price collected by the Company through any of the prescribed payment methods.

Payment Method: You shall pay the Transaction Price through the available payments methods.

Contact Information: The contact details provided by you on the Website must be accurate and relevant at all times and you shall be obliged to update any change in your contact information on the Website immediately. The Company will not take any responsibility for any delay/ non-delivery of the products if the User fails to update the contact information provided to us and any consequent negative feedback by the buyer may not be valid.

Feedback: You shall use the feedback and review mechanism to communicate your fair opinion and facts in respect of any User or the Website or your experience whilst using the Website, known to you from first-hand experience only. You shall not include any hearsay information or information that results in maligning any User, brand or product in your feedback.

You must inform the Company immediately of becoming aware of a violation of any applicable laws or violation of the provisions of this User Agreement and the rules and policies made thereunder.

Limit on volume of Transactions: The Company reserves the right to limit the amount Payable and the volume of the Transaction that may be conducted on a single Valid Card/Valid Bank Account by a Buyer and may refuse to process Transactions exceeding such limits and may also block certain Valid Cards or Valid Bank Accounts that are suspected to be miss-used while paying the Transaction Price.

Verification of payment: To prevent any misuse, a payment (in whichever method) of the Transaction Price initiated by the Buyer may be flagged or kept on hold for additional checks and verification in which case the Company may contact the buyer for verification of or additional information, details, data, and documents. The Company may not confirm the payment if such information, details, data, and documents are false, misleading, incorrect or incomplete and consequently, the Valid Card and/or the Valid Bank Account will not be charged. In such case, the Dispatch timelines will not commence until Payment Confirmation. The result of the checks and verification shall be communicated to the buyer.

The Company reserves the right to refuse to process Transaction Price in respect of Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with the Company or breach/ violation of any applicable law or any charges imposed by the Issuing Bank.